Legal Information
Refund Policy
We handle refund requests for subscription and billing flows in a transparent and traceable manner.
Refund evaluation depends on the purchase type, usage status, and any contractual terms in place.
Review principles
- Refund requests are reviewed together with payment records and the stated request reason.
- Active usage, consumed credits, or fulfilled service scope may affect the refund outcome.
- For enterprise contracts, negotiated commercial terms may take precedence over the general policy.
How to request a refund
For refund or billing matters, start with your payment provider receipt or subscription-management link. If you also need product assistance, you can reach us at hello@heygeo.ai.